🌟 Our Privacy Commitment
Your privacy is not negotiable. We've built iShortly with privacy-first principles, ensuring that your data remains secure, your usage stays private, and your trust is never compromised. This policy explains exactly how we collect, use, and protect your information.
By using iShortly's services, you agree to the practices described in this privacy policy. We encourage you to read this document carefully and contact us if you have any questions.
📊 Data We Collect
We believe in minimal data collection. Here's exactly what information we gather and why:
🔗 URL Information
- Original URLs you shorten
- Custom aliases (if created)
- Creation timestamps
- Expiration settings
Purpose: To provide URL shortening and management services.
📈 Analytics Data
- Click counts and timestamps
- Referrer information
- Geographic location (country/city level)
- Device and browser types
Purpose: To provide valuable insights about your link performance.
🍪 Technical Data
- IP addresses (anonymized after 30 days)
- Session cookies
- Local storage preferences
- Error logs and performance metrics
Purpose: To ensure service reliability and improve user experience.
📧 Contact Information
- Email addresses (when provided)
- Support inquiries
- Feedback and suggestions
Purpose: To respond to your inquiries and improve our services.
🎯 How We Use Your Data
We use your information exclusively for the following purposes:
🔧 Service Operations
- URL Management: Creating, storing, and redirecting your shortened URLs
- Analytics: Providing click statistics and performance insights
- QR Codes: Generating QR codes for your shortened links
- Custom Features: Supporting password protection and expiration dates
📊 Service Improvement
- Performance Optimization: Analyzing usage patterns to improve speed and reliability
- Feature Development: Understanding user needs to build better features
- Security: Detecting and preventing abuse, spam, and malicious activities
💬 Communication
- Support: Responding to your questions and technical issues
- Updates: Notifying you about important service changes (only when necessary)
- Security Alerts: Informing you about potential security issues
🤝 Third-Party Services
We work with select third-party services to enhance your experience. Here's complete transparency about our partnerships:
📊 Analytics Services
Google Analytics: We use Google Analytics to understand how users interact with our service. This helps us improve performance and user experience. Google Analytics collects anonymized usage data and follows their own privacy policy.
Your Control: You can opt out of Google Analytics tracking using browser extensions or by contacting us.
🌐 Content Delivery
CDN Services: We use content delivery networks to ensure fast loading times globally. These services may process technical data like IP addresses for routing purposes.
🔒 Security Services
DDoS Protection: We employ security services to protect against attacks and ensure service availability. These services may analyze traffic patterns for security purposes.
🚫 What We DON'T Do
- No Data Sales: We never sell your personal information to third parties
- No Advertising Networks: We don't share your data with advertising companies
- No Unnecessary Sharing: We only share data when essential for service operation
⚖️ Your Rights & Control
You have complete control over your data. Here are your rights and how to exercise them:
🔍 Access & Transparency
- Data Access: Request a copy of all data we have about you
- Usage Reports: Get detailed reports on how your data is being used
- Third-Party Sharing: See exactly what data (if any) is shared with third parties
✏️ Modification & Deletion
- Data Correction: Update or correct any inaccurate information
- Selective Deletion: Delete specific URLs or data points
- Complete Deletion: Request complete removal of all your data
- Account Closure: Close your account and delete all associated data
🛡️ Privacy Controls
- Analytics Opt-Out: Disable analytics tracking for your URLs
- Data Retention: Set custom data retention periods
- Communication Preferences: Control what communications you receive
📧 Exercise Your Rights
To exercise any of these rights, simply email us at info@ishortly.com with your request. We'll respond within 72 hours and complete most requests within 7 business days.
🛡️ Data Security & Protection
We employ industry-leading security measures to protect your information:
🔐 Technical Safeguards
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Strict role-based access with multi-factor authentication
- Regular Audits: Quarterly security assessments and penetration testing
- Secure Infrastructure: Hosted on SOC 2 compliant cloud platforms
📋 Operational Security
- Staff Training: Regular privacy and security training for all team members
- Incident Response: 24/7 monitoring with rapid incident response procedures
- Data Minimization: We only collect and retain data that's absolutely necessary
- Regular Backups: Secure, encrypted backups with tested recovery procedures
🚨 Security Incident Protocol
In the unlikely event of a security incident affecting your data, we will:
- Notify affected users within 24 hours
- Provide detailed information about what happened
- Explain what data (if any) was affected
- Outline steps we're taking to prevent future incidents
- Offer assistance and support as needed
⏰ Data Retention & Deletion
We believe in responsible data retention. Here's how long we keep different types of information:
🔗 URL Data
- Active URLs: Retained as long as the URL is active and being used
- Expired URLs: Deleted 30 days after expiration
- Inactive URLs: Deleted after 2 years of no activity (with 30-day notice)
📊 Analytics Data
- Detailed Analytics: Retained for 13 months
- Aggregated Statistics: May be retained longer for service improvement
- IP Addresses: Anonymized after 30 days
💬 Communication Data
- Support Tickets: Retained for 3 years for quality assurance
- Email Communications: Deleted after 1 year unless ongoing support needed
🔄 Policy Updates & Changes
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Here's how we handle updates:
📢 Notification Process
- Minor Changes: Updated policy posted with change date
- Significant Changes: Email notification to users (if email provided)
- Major Changes: 30-day advance notice with explanation of changes
Your Options: If you disagree with policy changes, you can delete your data and stop using our service before the changes take effect.
📞 Privacy Contact & Support
We're committed to addressing your privacy concerns promptly and thoroughly.
🛡️ Privacy Officer Contact
Email: info@ishortly.com
Response Time: Within 72 hours for privacy-related inquiries
Escalation: If unsatisfied with our response, contact our Data Protection Officer at info@ishortly.com
📋 What to Include in Privacy Requests
- Clear description of your request or concern
- Specific data or URLs you're asking about (if applicable)
- Preferred method of response
- Any relevant dates or timeframes
🚀 Questions About Privacy?
We're here to help! Reach out with any privacy questions or concerns.
